Last updated · June 2026

01Services & booking

dop provides real-estate media services: photography, video, drone footage, floor plans, AI-enhanced imagery and related marketing materials. A booking is confirmed once we agree on a date and you receive a written confirmation by email or text.

02Pricing & payment

Package prices are based on the property's interior square footage as listed. If the actual size differs significantly, the price is adjusted to the published rate before delivery. Payment is due upon delivery of the final media unless agreed otherwise. We accept e-transfer and all major cards.

03Cancellations & rescheduling

  • More than 24 hours' notice — free cancellation or rescheduling.
  • Less than 24 hours — a 50% booking fee applies.
  • Weather — if conditions prevent exterior or drone work, we reschedule those portions at no charge (and our Blue Sky Guarantee covers gray skies on any shot day).

04Delivery & revisions

Standard delivery is within 24 hours of the shoot via a secure download link. AI upgrades may add up to 12 hours of processing. Every package includes unlimited revisions on edits — color, cropping, object removal touch-ups — within 14 days of delivery.

05Image licensing & usage

You receive a perpetual license to use the delivered media for marketing the specific listed property, including MLS, portals, social media and print. dop retains copyright and may use the media in its own portfolio and marketing unless you request otherwise in writing.

06AI-enhanced media

Virtually staged, day-to-dusk and otherwise AI-modified images are delivered clearly labelled. You are responsible for disclosing digital alterations where your MLS or local regulations require it. Structural elements of the property are never altered.

07Property access & preparation

Please ensure the property is accessible and shoot-ready at the agreed time — we send a prep checklist the day before. Waiting time beyond 30 minutes may be billed or treated as a late cancellation.

08Drone operations

All aerial work is performed by licensed pilots in compliance with local aviation regulations. Where airspace restrictions prevent flight, we substitute elevated mast shots and adjust the price accordingly.

09Liability

We treat every property with care and carry liability insurance. dop's total liability for any claim is limited to the amount paid for the affected booking. We are not responsible for delays caused by access issues, weather or events beyond our control.

10Changes to these terms

We may update these terms from time to time. The version published on this page applies to all new bookings. Questions? Write to hello@dop.media.